Ada beragam pendekatan wawancara kerja, mulai dari one-on-one, job simulation, hingga behavioral interview. Pendekatan yang terakhir kerap digunakan oleh perekrut dan hiring manager untuk mengetahui cara seseorang bertindak dan bereaksi di masa lalu. Di dunia kerja, hal tersebut dianggap sebagai prediktor perilaku di masa depan.
Bagi Anda yang tengah mencari peluang baru, sebaiknya memahami contoh pertanyaan behavioral interview. Dengan hal tersebut, Anda dapat menyusun respons serta menunjukkan keterampilan dan pengalaman kerja secara konkret di depan pewawancara. Bagaimana contoh pertanyaannya? Cek di bawah ini!
Memahami Metode STAR
Metode STAR merupakan teknik wawancara yang memberikan kandidat kesempatan untuk menceritakan sebuah pengalaman atau pencapaian kerja dengan menjelaskan situasi (situation), tugas (task), tindakan (action), dan hasil (result). Dengan cara ini, pewawancara mudah memahami kinerja kandidat.
Penjelasan metode STAR yaitu:
- Situation: menentukan latar belakang dan memberikan rincian terhadap suatu hal (pengalaman atau keterampilan kerja)
- Task: menjelaskan peran dan tugas yang diemban pada pekerjaan sebelumnya
- Action: menguraikan tindakan atau langkah yang diambil untuk menyelesaikan tugas
- Result: menerangkan hasil dari tindakan yang dilakukan
Contoh pertanyaan yang bisa Anda jawab menggunakan metode ini seperti:
- Bagaimana Anda bisa mencapai target dua kali lipat?
- Bagaimana Anda mengatasi kesalahan dalam bekerja? Apa solusinya?
- Apakah Anda pernah mengalami konflik apa pun dalam tim? Tolong ceritakan
- Bagaimana Anda menghadapi tekanan di tempat kerja?
Next: Kenali Behavioral Interview agar Lancar Jalani Wawancara Kerja
Contoh Pertanyaan Behavioral Interview dan Cara Menjawabnya
Untuk menjawab pertanyaan interview di bawah ini, Anda dapat menggunakan metode STAR agar kalimat jelas, ringkas, serta terstruktur.
1. How do you handle conflict with a team member?
“At First Class Inc., my team was working under a tight deadline. I delegated tasks to everyone, but one team member disagreed with the structure, preferring collaborative work sessions. I scheduled a lunch meeting with him to understand his point of view. After discussing it, we agreed to divide smaller tasks individually and tackle major ones together. We completed the project ahead of schedule and I learned that compromise and listening are key to resolving workplace conflicts effectively.”
2. Tell us about a time you made a mistake at work. How did you fix it?
“While working at Pizza Time’s Restaurant, I received an order from a customer who had a peanut allergy. I failed to inform the kitchen staff about her allergy and the dish was served with peanuts. Fortunately, the customer spotted the peanuts before eating. I apologized sincerely, offered a replacement meal free of charge and provided a coupon as a goodwill gesture. She appreciated the response and I learned the importance of careful listening and double-checking details, especially regarding customer health and safety.”
3. Describe a time when you failed at a task. What did you learn?
“My team had to prepare a sales presentation for a major contract bid when we worked for Comet Shipping. I was responsible for part of the presentation but mismanaged my time. I rushed through it, submitted slides with typos and missed key facts. We didn’t win the contract. I began using a planner to prioritize complex tasks when I’m most focused, significantly improving my time management and future presentations.”
Next: 7 Contoh Jawaban Dalam Storytelling Interview
4. Share an experience where you used leadership skills to motivate your team
“After a merger at Yin-Yan, Inc., employee morale dropped due to organizational changes and new management. I noticed a dip in engagement and productivity in my department. I initiated weekly skill-building workshops to help team members adjust and feel more confident in their new roles. Within six months, overall engagement rose by 37% and team morale noticeably improved.”
5. How do you typically solve complex problems at work?
“As a mechanical engineer, I often deal with equipment and planning issues. I noticed a blueprint error in an air-conditioning system design. I documented the issue and immediately coordinated with the drafting team. They provided updated blueprints, and we avoided major delays. My structured, communicative approach helped resolve the issue efficiently.”
6. Can you describe a time when you took initiative in your career? What motivated you?
“During a visit from senior executives at ABBCCD Bank, our team was asked to prepare a performance report, including a presentation and spreadsheets. A week before the deadline, the team member responsible for the spreadsheet became ill. Recognizing the importance of the visit, I volunteered to take over the task. I completed the spreadsheet on time, my work was well-received by leadership. As a result, my supervisor publicly acknowledged my initiative and contribution.
7. Share an example of a difficult decision you had to make. How did you approach it?
“As an assistant manager, I was tasked with selecting a sales team member to promote to a lead position. With several qualified candidates, the decision was challenging. I reviewed their performance metrics and assessments carefully before making a choice. To maintain team morale, I met with each candidate individually to explain the reasoning behind the decision before announcing it publicly. This approach helped reduce tension and ensure transparency.”
Contoh jawaban di atas adalah referensi bagi Anda yang sedang mempersiapkan interview kerja. Anda dapat mengubah jawaban sesuai tugas dan peran Anda. Bila memerlukan informasi tentang persiapan interview hingga pengembangan karier, kunjungi laman ini.
